Xfinity’s ‘Move in a Minute’ Solution Addresses One of the Primary
Pain Points Identified in New U.S. Consumer Survey
PHILADELPHIA–(BUSINESS WIRE)–Comcast today announced the results of a new Xfinity survey that
confirms just how much consumers dread not having Internet service when
moving into a new place. Nearly a third (31%) of adults, who are likely
to move in the next year, say it would be more difficult to live without
Internet for two days after a move than to live without water (69%).
The survey also found that moving is one of life’s most stressful events
(39%), scoring higher than finding and adjusting to a new job (23%),
creating a household or personal budget (15%), and even filing taxes
million people in the U.S. are expected to move this year, with the
majority packing up in June, July and August. Moving is a busy time, and
scheduling the transfer of TV or Internet services takes 21 minutes on
average according to the survey. Xfinity has launched a new ‘Move
in a Minute’ experience that reduces the time it takes by 95%
and can be done whenever and from wherever customers choose.
“We know staying connected is a priority for people wherever life takes
them. We created Xfinity’s ‘Move in a Minute’ to allow our customers to
seamlessly move their service to a new address. With a few simple
clicks, customers can schedule their move in just a minute,” said John
Williamson, General Manager and Senior Vice President of Xfinity
Digital. “We continue to build digital solutions that make it easier for
our customers to get what they need and get back to the things that
matter to them.”
Additional survey findings include:
Nearly two-thirds (64%) of parents, who are likely to move in the next
year, think their children would unpack their devices before their
bedding after a move.
More than half (57%) of Millennials prefer to handle their move
More than half (55%) of Americans surveyed said important documents
(64%) and their cell phone (55%) were among the two most essential
items to have during a move.
Almost one-fifth (19%) of respondents would prefer to get a root canal
than spend the day moving and nearly half (47%) would rather spend an
hour on a flight with a crying baby.
Xfinity has implemented a number of digital solutions to make customers’
lives easier – from service appointment management to bill pay to
changing their WiFi name. Today, nearly 80% of Xfinity customer
interactions are completed digitally. Now, to jumpstart a move,
customers can simply log-in to Xfinity,
register their move date and new address, and select a time and day for
their installation. X1 Customers can also simply say, “Move with
Xfinity” directly into their voice remote to get the ball rolling.
Xfinity offers 2-hour appointment windows and technician appointments on
nights and weekends to meet customers wherever and whenever they need.
Xfinity also provides an easy way for customers to keep track of their
move through real-time text messages and useful information tailored to
them, such as a technician arrival message.
Customers who have installed Xfinity
xFi can also easily connect and personalize WiFi devices – from home
gaming consoles and smart speakers, to tablets and smartphones –
allowing them to easily enjoy the first few hours in their new home.
While customers are waiting for their televisions to be set up, the
whole family can still watch movies, shows and live events with the
Xfinity Stream app or via the Xfinity
Stream portal. And customers can manage all aspects of their service
– from appointment management to digital troubleshooting – in My
Account, whether on the Web or in the My Account App.
About Comcast Corporation
Comcast Corporation (Nasdaq: CMCSA) is a global media and technology
company with three primary businesses: Comcast Cable, NBCUniversal, and
Sky. Comcast Cable is one of the United States’ largest video,
high-speed internet, and phone providers to residential customers under
the Xfinity brand, and also provides these services to businesses. It
also provides wireless and security and automation services to
residential customers under the Xfinity brand. NBCUniversal is global
and operates news, entertainment and sports cable networks, the NBC and
Telemundo broadcast networks, television production operations,
television station groups, Universal Pictures, and Universal Parks and
Resorts. Sky is one of Europe’s leading media and entertainment
companies, connecting customers to a broad range of video content
through its pay television services. It also provides communications
services, including residential high-speed internet, phone, and wireless
services. Sky operates the Sky News broadcast network and sports and
entertainment networks, produces original content, and has exclusive
content rights. Visit www.comcastcorporation.com
for more information.
Wakefield Survey Methodology
The Comcast Digital Moves Survey was conducted by Wakefield
Research among 1,000 nationally representative U.S. adults who are
likely to move in the next 12 months, between April 4th and April 15th,
2019, using an email invitation and an online survey.
Results of any sample are subject to sampling variation. The magnitude
of the variation is measurable and is affected by the number of
interviews and the level of the percentages expressing the results. For
the interviews conducted in this particular study, the chances are 95 in
100 that a survey result does not vary, plus or minus, by more than 3.1
percentage points from the result that would be obtained if interviews
had been conducted with all persons in the universe represented by the
Jennifer Sala, 215-286-8403